Important Notice: System Outage
Our system is experiencing an unexpected outage. As a result, we are currently unable to access customer accounts, which is causing delays in processing payments and orders at our physical locations and online. Our team is actively working to resolve this outage as quickly as possible. We will provide updates as soon as the system is operational. Our customer support lines remain open and are available to document your requests. We apologize for any inconvenience this may cause and thank you for your understanding.
Customers are billed monthly and the first bill will include charges for installation costs and prorated local service. The due date for payments is shown on the bill. Payments can be mailed in the envelope included in the bill, payments can be made online, or they can be made in person at the Retail Center located at 292 Robertson Boulevard in Walterboro. Please contact PRTC at (843) 538-2020 with billing questions.
