Important Notice: System Outage

Our system is experiencing an unexpected outage. As a result, we are currently unable to access customer accounts, which is causing delays in processing payments and orders at our physical locations and online. Our team is actively working to resolve this outage as quickly as possible. We will provide updates as soon as the system is operational. Our customer support lines remain open and are available to document your requests. We apologize for any inconvenience this may cause and thank you for your understanding.

A wealth of capabilities to make your business more productive

  • Web portal
    Enables users to manage calls, calling features, faxes and voicemails; administrators can manage business level features
  • Desktop and mobile client/app
    Enables instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
  • Outlook integration, click-to-dial, and voicemail-to-email
    Integrates PRTC Hosted Unified Communications into how you work every day
  • Call Manager
    Allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
  • Auto Attendant
    Is highly flexible and works in tandem with music-on-hold to play music or messages
  • Call log
    Provide a detailed record of your business’s usage; also deploy account codes to track with greater depth
  • Optional features 
    Includes contact center capabilities, call recording, and audio conferencing

Moving your business into the future

PRTC Hosted Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with a Hosted solution, capital investment is minimal.

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Basic

  • Caller ID with Name
  • Speed Dial, Short Codes, Intercom Codes
  • Automatic Call Back, Automatic Recall
  • Multiple Call Appearances, Call Waiting, Call Hold, Call Transfer
  • Call Hold/Park/Pickup
  • Paging/Intercom Features

Standard

All features within the ‘Basic’ package, plus:

  • Shared Line Appearance
  • End User Web Portal
  • Business Call Manager (BCM)
  • Receptionist Features
  • Voicemail
  • Voicemail to Email
  • Do Not Disturb
  • Contact Management
  • Click to Dial
  • Desk phone Customization

Premium

All features within the ‘Standard’ package, plus:

  • Desktop Client
  • Mobile apps - iOS + Android
  • Voicemail Transcription
  • Video Chat
  • Fax to Email
  • Call Jump
  • CRM Integration
  • Collaboration (Web & Video Conference)

Business-Level Features Included:

  • Admin Portal
  • Music On Hold
  • Account Codes
  • Multi Line Hunt Groups
  • Call Pickup Groups
  • Call Logs
  • Easy Attendant (Auto Attendant)

A la carte Extras:

  • Premium Attendant
  • Audio Conferencing
  • ACD (Call Center) - Agent Seat
  • Receptionist Soft Console
  • Call Recording
  • ACD (Call Center) - Supervisor Seat

Want more information?

Talk with one of our experts to find out which solutions would best fit your business goals.

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Gig-Certified Provider

PRTC is a locally owned company providing a complete telecommunications solution (High-Speed Internet, Video, Voice, Wireless and Security & Home Automation) to the homes and businesses in the Lowcountry.
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