Important Notice: System Outage

Our system is experiencing an unexpected outage. As a result, we are currently unable to access customer accounts, which is causing delays in processing payments and orders at our physical locations and online. Our team is actively working to resolve this outage as quickly as possible. We will provide updates as soon as the system is operational. Our customer support lines remain open and are available to document your requests. We apologize for any inconvenience this may cause and thank you for your understanding.

User Guides

PRTC Video Remote Control Manuals and Instructional Video


Welcome to PRTC's collection of video remote control manuals and instructional video. This page provides easy access to detailed guides and tutorials for using your PRTC video remote controls effectively.


Arris MXv4 Remote Manual


The Arris MXv4 remote control is a sleek and versatile device that allows you to navigate seamlessly through your PRTC video service. This comprehensive manual covers all aspects of the remote control, including:

  • Button layout and functions
  • Programming your remote to your TV and other devices
  • Troubleshooting common issues


Arris MXv4 IR Remote Manual


The Arris MXv4 IR remote control utilizes infrared technology to control your PRTC video service. This user-friendly manual provides clear instructions on:

  • Setting up your remote
  • Using the remote's various buttons
  • Resolving any remote-related problems


Cisco All Touch AT6400 Remote Manual


The Cisco All Touch AT6400 remote control offers an intuitive touchscreen interface for managing your PRTC video service. This detailed manual explains:

  • Navigating the touchscreen menu
  • Utilizing the remote's various features
  • Addressing common touchscreen issues


Universal Remote Control


This manual provides instructions on programming your universal remote control to work with your PRTC video service. It covers:

  • Compatible remote control models
  • Programming steps for different devices
  • Troubleshooting tips for universal remote control usage


Instructional Video for the PRTC Video Remote Control


This comprehensive instructional video provides a visual guide to using your PRTC video remote control effectively. It covers:

  • Proper remote control handling
  • Button functions and usage
  • Programming your remote to various devices


Additional Resources


For further assistance with your PRTC video remote control, please consult the following resources:

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